Independent experts helping O2 customers with device returns, repairs, contract disputes, SIM deals and upgrades — without the hold music or the runaround.
Independent service — not affiliated with O2 or Virgin Media
We act as your independent advocate — cutting through O2's process so your issue gets resolved properly.
Struggling to return an O2 device within your cooling-off period or under warranty? We guide you through every step.
Get help →Faulty device or screen damage? We help you understand your repair options, insurance claims, and exactly what you're entitled to.
Get help →Unexpected charges, early termination fees, or terms that don't match what you were sold — we help you understand and enforce your rights.
Get help →Looking for the best O2 deal on the latest iPhone or Samsung Galaxy? We advise on the right plan for your budget and usage.
Get help →Need a SIM-only deal that fits your usage? We advise on the best available O2 options — 30-day rolling or longer contracts.
Get help →Overcharged, billed after cancellation, or facing charges you don't recognise? We raise formal disputes and pursue refunds for you.
Get help →Simple, straightforward, and on your side from the first call to the final outcome.
Call 0800 058 8202 and tell us your situation. A real person answers — no automated menus.
We review your O2 issue, your contract terms, and your rights under the Consumer Rights Act 2015.
We contact O2 formally, submit your case, and chase responses — keeping you updated throughout.
Your return is processed, refund secured, or deal confirmed. We don't stop until it's done.
Not sure which O2 deal is right for you? Call us and we'll find the plan that fits your budget and usage.
We help O2 customers in any of these situations — call us and we'll advise you for free.
O2 making it difficult within your cooling-off or warranty period.
Repeated faults, repair delays, or replacement being refused.
Overcharged, billed after cancellation, or unexpected fees appearing.
iPhone, Samsung, SIM-only or plan switch — we find the right option.
Mis-selling, wrong plan activated, or terms changed without notice.
Everything you need to know before getting in touch.
Free initial consultation. A UK-based advisor will assess your case and explain exactly how we can help.
Call our free helpline or fill in the form and we'll call you back. No obligation, no hidden fees.
By submitting this form you agree to be contacted by our team. O2 Device Resolver is an independent service — not affiliated with O2 or Virgin Media.